Return Policy

Return and Exchange Policy

At our establishment, we believe in upholding the right of all our valued customers to return or exchange products, encompassing our entire range of offerings.

Each product available in our inventory is eligible for return or exchange, in accordance with the terms and conditions outlined herein.

To qualify for a return or exchange, the product must remain in its original, unaltered condition, retaining its original packaging as it was at the time of purchase.

Returns must be initiated within a three (3) day period, while replacements can be requested within seven (7) days from the initial date of purchase.

For your convenience, kindly reach out to us through the Contact Us page or our designated phone numbers to initiate a return or exchange request.

In the event of a damaged, defective, or incorrectly fulfilled order, please ensure to provide photographic evidence of the product. Include your city, address, and order number to facilitate a seamless replacement process.

In cases where the product received significantly deviates from the representation on our website, a full refund will be issued to the customer.

It is important to note that we do not assume responsibility for any expectations regarding product usage that were not explicitly stated on the respective product page of our website.

In instances where a customer desires to return a product without any defects or issues, a deduction of 30% or a minimum of 25 AED will be applied.

We appreciate your understanding and adherence to our Return and Exchange Policy. This policy ensures a fair and transparent process for all parties involved. Should you have any further inquiries or require assistance, please do not hesitate to contact us. Your satisfaction remains our utmost priority.