Return Policy
Return and Exchange Policy
- At our establishment, we believe in upholding the right of all our valued customers to return or exchange products, encompassing our entire range of offerings.
- Each product available in our inventory is eligible for return or exchange, in accordance with the terms and conditions outlined herein.
- To qualify for a return or exchange, the product must remain in its original, unaltered condition, retaining its original packaging as it was at the time of purchase.
- Returns must be initiated within a three (3) day period, while replacements can be requested within seven (7) days from the initial date of purchase.
- For your convenience, kindly reach out to us through the Contact Us page or our designated phone numbers to initiate a return or exchange request.
- In the event of a damaged, defective, or incorrectly fulfilled order, please ensure to provide photographic evidence of the product. Include your city, address, and order number to facilitate a seamless replacement process.
- In cases where the product received significantly deviates from the representation on our website, a full refund will be issued to the customer.
- It is important to note that we do not assume responsibility for any expectations regarding product usage that were not explicitly stated on the respective product page of our website.
- In instances where a customer desires to return a product without any defects or issues, a deduction of 30% or a minimum of 25 AED will be applied.
We appreciate your understanding and adherence to our Return and Exchange Policy. This policy ensures a fair and transparent process for all parties involved. Should you have any further inquiries or require assistance, please do not hesitate to contact us. Your satisfaction remains our utmost priority.